Recently, several people made comments to me about ‘travel agents.’ And what they knew (or not.) It is interesting that so many think they can do my job. Also recently, the Boston Globe had an article on how there are more and more people learning we are still relevant:
You may find it interesting if you did not read the article.
The article gives five reasons to use a travel agent, now called travel advisor. My favorite reason to use a travel advisor is ‘they may help get you out of trouble.’ Recently, I had two of my clients forget what to do when travel life goes awry: CALL me straight away. In both situations I could have helped. If I am not at my desk someone is. At the bottom of your itineraries are lots of telephone numbers: the Main Office: 617-621-0100, After Hours 888-567-9406 and sometimes international numbers. Call! Do not stand in line or sit on hold hoping someone will help you. Remember, we have direct access to airline schedules, hotel availability, and all the telephone numbers of your special reservations.
The world and I are not perfect, especially in travel, things happen. Most often I can fix it! But if I do not know until afterwards there is little I can do to help you with your travel plans. There are many reasons to use a travel advisor, but the best reason is that I am here for you when unplanned situations arrive. So even if you do all the research, book the reservations with a travel advisor. And you can relax knowing someone is there for you.